Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy

How to capture customers by learning to think the way they do

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers “just don’t understand our business.” In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.

Drawing upon his years of experience as a Fortune 500 consultant, he offers sales and marketing professionals a powerful framework for understanding the inner workings of a business; knowing what motivates its executives and influences their buying decisions; identifying a company’s organizational structure and decision-making psychology; and using that information to develop a winning strategy for influencing how and why the customer buys.

In addition, you receive:

  • Solid marketing insights delivered in a fun, breezy style by a top corporate consultant and seminar leader
  • Expert tips on how to maximize the value and profitability of relationships with corporate clients and customers

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3 comments for “Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy

  1. Steve Sanders
    September 3, 2013 at 12:57 PM

    This book is fantastic !! I came across this book while browsing my local bookstore and was immediately blown away with the endorsements. I must own 200 books on business and selling, and I have never seen this quantity and quality of testimonials for any book. The first nine pages are packed with quotes from senior executives of companies like SAP, IBM, Microsoft, EMC, Lucent, Accenture and business professors from almost every major B-School in the country including Harvard, Northwestern, Stanford, Columbia, and Duke.Once I “dug in” I began to see why so many people were willing to put their name on it. This book is fantastic!! The author has taken every aspect of a complex B2B sales process and presented it from the customer’s perspective. I was particularly impressed with Chapter 4, which contains a very powerful but useful construct for understanding how customers see value, and Chapter 6, which redefines the role of the professional sales person as one who leads his or her customer through their own buying process . . . a powerful revelation. If you want to understand what’s going on in your customer’s head, this book is for you.The author breaks the material down in two sections: Why Customers Buy, and How Customers Buy. The table of contents says it all:Chapter 1 – What customers think aboutChapter 2 – What customers really want.Chapter 3 – How customers perceive value and risk.Chapter 4 – The cause and effect of business valueChapter 5 – The value of customer relationshipsChapter 6 – The sales process – redefined.Chapter 7 – Anatomy of a buying decision.Chapter 8 – Reverse-engineering the buying process.Chapter 9 – Elevating the buying process.Chapter 10 – Accelerating the buying process.The entire book is very well illustrated with at least two dozen “figures” depicting what the author is trying to convey, and dozens of key take-aways emboldened for emphasis and review. I have already recommended this book to several colleagues and would highly recommend it to anyone involved in acquiring or serving customers. I’m sure you’ll love it as much as do.

  2. David M. Scott "David Meerman Scott"
    September 3, 2013 at 1:09 PM

    Essential real-world advice for all salespeople As a sales and marketing executive with 20 years experience selling high-end products and services to Fortune 500 customers all over the world, I thought I already knew how customers think. How wrong I was. Bill Stinnett’s terrific “Think Like Your Customer” is chock full of practical and easy-to-use techniques to connect with prospects and to sell effectively. The book provided tons of ideas I had never even considered. What an eye-opener!This isn’t gobbledygook from some sheltered MBA professor. Bill presents his essential advice based on decades of practical experience as a highly successful sales rep as well as a consultant and speaker to the world’s greatest sales teams. I was particularly drawn to the hundreds of personal anecdotes and stories Bill tells about winning (and losing too) that help to illustrate the points in the book. The book reads like the sales VP you admire most in the world taking you to lunch every day for a month and spilling all his secrets and stories!This is a book you will turn to again and again. In fact, maybe you should buy three copies: one for the office, one for the briefcase, and one for home.

  3. Steve Harper "Author, Speaker, Business Strat...
    September 3, 2013 at 1:39 PM

    A Must Read For All Sales Professionals Whether you are rookie sales person trying to get ahead, or a veteran sales person looking for some fresh ideas on how to grow your business, this is the book for you. Bill Stinnett has really raised the bar on sales books in my opinion and provides easy to understand strategies and techniques for becoming a valuable partner with your customers.Think Like Your Customer gives easy to understand processes and strategies for outselling your competition and becoming an invaluable asset to your customers. Unlike most books which share only cute strategies on getting a customer to say “yes,” Think Like Your Customer spells out specific strategies on developing value and goodwill towards your prospects and customers. Each transaction must be mutually beneficial for both the customer and your company and often times many sales people forget this. Bill points out the extreme long-term value of developing this kind of approach and ultimately this kind of relationship with the customer and how it pays off in real dollar opportunity for you and your company.I would highly recommend this book to anyone that is looking for that edge over competition and wants to truly develop a long lasting relationship with their customers. It is a book that is jam packed full of excellent information that will have the mind racing and your heart pounding to get out there and get to work. It is a book that I know I will be returning to over and over again for both inspiration and motivation.I would say without a doubt this is a must read for anyone in the selling profession!

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